MYCRM FEATURES
- Centralize customer information
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- Manage key dates and milestones
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- Store electronic and physical exhibits
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- Allows addition of custom fields
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- Customer Portal for status updates and submitting complaints/enquiries/service requests
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- Advanced case management facilities
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- Only system with multiple tickets per case
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- Tracks tasks in a single view
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- Customers can view the progress of their enquiry or case via the customer portal
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- KPI tracking via custom SLA/OLA settings
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- Escalation for overdue cases/tickets
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